Privacy Policy - Idealbalance

Introduction

At Idealbalance, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

This policy applies to all visitors and users of the Idealbalance website and consultation services.

Information We Collect

Information You Provide

We collect information that you voluntarily provide to us, including:

Name and contact details (email address, phone number)
Information provided in consultation request forms
Communication preferences
Any other information you choose to share with us

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

IP address and browser type
Pages visited and time spent on our website
Referring website or source
Device information

How We Use Your Information

We use your personal information for the following purposes:

To respond to your consultation requests and arrange appointments
To communicate with you about our services
To improve our website and services
To send you information you have requested (with your consent)
To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you provide explicit consent for specific purposes
Contractual necessity: To provide the consultation services you request
Legitimate interests: To improve our services and communicate with you
Legal obligations: To comply with applicable laws and regulations

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

With your explicit consent
With service providers who help us operate our website and services (under strict confidentiality agreements)
When required by law or to protect our legal rights
In connection with a business transfer or acquisition (with notice to you)

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymise it.

Your Rights

Under data protection law, you have the following rights:

Right to access: You can request a copy of the personal information we hold about you
Right to rectification: You can ask us to correct inaccurate or incomplete information
Right to erasure: You can request that we delete your personal information
Right to restrict processing: You can ask us to limit how we use your information
Right to data portability: You can request your data in a portable format
Right to object: You can object to certain types of processing
Right to withdraw consent: You can withdraw your consent at any time

To exercise any of these rights, please contact us at [email protected]

Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. For detailed information about the cookies we use, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with an updated "Last updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Idealbalance
24 High Street
Winchester SO23 9JX
United Kingdom
Email: [email protected]
Phone: +44 1962 872 304

Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

Information Commissioner's Office
Website: ico.org.uk
Helpline: 0303 123 1113